Frequently Asked Questions

1. What if it's raining? Will you still be open?


We make every effort to stay open despite the weather. Light rain will not affect our being open. Cancellations are made only when it becomes unsafe for guests to park in or move about the ranch.


2. What exactly happens on an Open to the Public Day?


We are Open to the Public Friday, Saturday and Sunday year-round, weather permitting. Open to the public days require no reservation. The entrance gates open at 9:00 a.m. and close at 4:00 p.m. Upon your arrival, you will be shown the schedule of presentations and notified which events or activities are about to start.  Stay until you've seen everything you wanted to see or stop to have a picnic lunch in our front courtyard. If you're coming at the end of the day, we suggest arriving no later than 2 pm to ensure you get at least a taste of everything. 


3. What should I bring when I come to Sharkarosa?


We always recommend bringing: sunscreen, bug spray, and comfortable shoes.  Open toed shoes are not recommended. On Open to the Public Days and Field Trips, our gift shop will be open with items to purchase. If it looks like rain, please bring the appropriate attire (rain coats, rubber boots & umbrellas)


4. Can I book a private tour,  or field trip on an Open to the Public Day?


Unfortunately, no.  Our field trips and private tours are held during the week and must be booked in advance with the office.  


5.  I see that on Open to the Public Days, children under the age of 2 are free, does that mean that kids 2 and under don't have to pay during private tours, field trips or birthday parties?

 Yes!  Children ages 2 and under are free admission.  However, please be mindful that are still included in your headcounts when making arrangements with us.  


6. What if we're coming to a field trip or private tour at Sharkarosa and arrive late, can we go back and see the animals we missed?


Unfortunately, no. Guests arriving late forfeit any portion of the tour they might have missed.

7. Can I bring a lunch and eat during my private tour?

The use of dining areas is restricted to field trips, events and Open to the Public Days. If you would like to book an event in which you can bring a lunch, please browse through the rest of the Visitor Section. No exceptions will be made.


8. Can I bring food to feed the animals?

No. For the safety of our animals, all feed is provided by the ranch and their diet is strictly regulated by our veterinarian. 


9. Do you have restrooms?

Yes, we do provide very full service bathroom, porta potties, a full hand-washing station and water fountain. The bears den has a diaper changing station and there is another restroom next to the playground.

10. What happens if someone in my party or one of their children has an issue with the guidelines set forth by the ranch staff?


We want your time with us to be an incredible adventure! Guests that are unable to cooperate with the guidelines set forth by ranch staff will be asked to leave and, if necessary, will be escorted from the premises.

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